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About Us

About Our Firm

Ott, Norman & Co., CPAs - Proud of our past, Excited for our future.


Ott, Norman & Co., CPAs was started in 1963 in Chillicothe, Ohio. The firm acquired the practice of Lucetta Henkelman, a local public accountant. She worked with her brother-in-law, Dennis Pfarr, who established the first recognized public accounting firm in Ross County in 1939. Upon Mr. Pfarr's death, Lucetta continued his practice and later joined Jim in his practice.


Sue Ott joined the firm as a student intern in 1986. After graduating from Ohio University in 1987 she joined the firm on a full-time basis. Sue sucessfully passed the CPA exam and became licensed by the state of Ohio in 1990. She became a partner in the firm in 1993.

Our Mission

Our mission is to help clients maintain financial viability in the present, while taking a proactive approach to achieve future goals. This requires open communication to reach an understanding of our clients' needs. Ott, Norman & Co., CPAs is dedicated to meeting these goals with high standards of excellence and professionalism. We have been a staple of the area's business community for years, and pride ourselves on the level of esteem we have earned.

Our dedication to hard work has earned the respect of the business and financial community in and around the area. We believe this to be a direct derivative of our talent and responsiveness to our client base. Whether you are a current or prospective client, rest assured that individuals and businesses who choose Ott, Norman & Co., CPAs receive competent and timely advice.

Our Team


Sue received her Bachelors of Business Administration from Ohio University in 1987 with majors in accounting and finance. She joined the firm on a part time basis in 1986 while still a student. Sue is a Certified Public Accountant and a member of the Ohio Society of CPAs. Community involvement is important to Sue and she has been a part of several organizations including the United Way, Red Cross, Chillicothe Jaycees and Chillicothe Business and Professional Women. She is also on the Ross County Convention Facilities Authority Board. Sue is a life long member of St. Peter's Catholic Church and has served in various capacities. She is currently chairman of the St. Peter's Church Finance Council and serves on the Bishop Flaget School Finance Oversite Committee. Sue, her husband Dave, and daughter Jessie are life-long residents of Chillicothe. Her interests include spending time with her family, walking, photography and traveling.


Matt received his bachelor's degree in Business Administration from Shawnee State University in 2011. He joined the firm on a part-time basis in 2007 while still a student. Matt is a Certified Public Accountant, a member of the Ohio Society of CPAs, and a current board member for Junior Achievement of Ross County. He is an active member and trustee of his church, Storms Chapel Christian Union. He lives just outside Bainbridge with his wife Tristan and one-year-old son, Barrett. Matt's interests include woodworking, hunting, golfing, and spending time with his friends and family.p>


Jody has been an employee with Ott, Norman & Co., CPAs., CPA's since 1993. She is a 1980 graduate of Adena High School and has an Associate's Degree in Business from Ohio University. Jody resides on Owl Creek Road, Frankfort, Ohio with her husband, Mark. She has two children, Jessica and Matthew, and one grandson, Barrett. Jody is a previous 4-H advisor and volunteer at Adena Regional Medical Center. She enjoys spending time with her family, babysitting her grandson, gardening, cooking, traveling and researching her family history.


Karen has been an employee with Ott, Norman & Co., CPAs, CPA's since 1999. She has an Associate Degree in Accounting. Karen resides in Chillicothe with her husband Kevin. She has two children and two grandchildren. Karen is a member of Andersonville United Methodist Church. Karen enjoys reading, traveling, crafts and spending time with her family and friends.


Heather joined Ott, Norman & Co., CPAs. in January 2017. She graduated from Ohio University-Chillicothe in 2012 with an Associate's Degree in Applied Business. Heather and her husband, Trent, live in Downtown Chillicothe among the history of the city with their three cats and surround themselves with close friends and family. In her spare time, she enjoys cooking, baking, and reading.


Jennifer joined Ott, Norman & Co., CPAs in May 2018. She graduated from The University of Rio Grande with an Associate's Degree in Business Management. She resides in Chillicothe with her husband and stepson and enjoys spending time with her family, reading, and photography.


Jim Caldwell, Past President & Founder graduated in 1963 with a Bachelor of Business Administration from Ohio University and opened his accounting firm in Chillicothe. He was the former President of the Ross County Board of Commissioners, Director of the Vinton County National Bank, Trustee of the University of Rio Grande and former member of the Board of Standards of the International Foundation for Retirement Education. Sadly, We lost Jim Caldwell in early 2021. For so many years, he was more than just the head of our office, he was like a treasured member of each of our families. Sue, Matt, and the rest of our staff cherished all of the years he was around to be a mentor, father-figure, and friend.